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Level 1

i need to finish the set of for qb payroll i have it but when i down graded to pro it doesn't show


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QuickBooks Team
QuickBooks Team

i need to finish the set of for qb payroll i have it but when i down graded to pro it doesn't show

Thanks for checking in with us, mghannam.


If you're referring to your payroll services not activated when downgrading your software, we can re-enter the service key in QuickBooks. This will activate your payroll subscription in the software and let you run payroll transactions in your software. 


Here's how:


  1. Click Employees on the menu.
  2. Select Payroll and select Enter Service Key.
  3. If you have an existing payroll subscription, you are prompted to specify if you want to add this file to your payroll subscription.Select Skip to go to the Service Key window, or Add File to add this file to an existing Payroll subscription.
  4. Select Add.
  5. Enter the service key, and select Next. A confirmation message appears.
  6. Select Finish.

For more details about entering your payroll service key, you can check out this article: Enter your payroll service or disk delivery key.


To learn more about activating payroll, please refer to Activate QuickBooks Desktop Payroll article.


If you're referring to payroll setup information not saving, just follow the steps in this article to troubleshoot the issue: Resolve: Payroll set up info doesn't save.


I've got articles here about exporting your payroll data and entering historical transactions:



We have a link here that provides you with articles about managing our employee's payroll: Pay employees, enter timesheets, and send payroll forms.


I'm just one reply away if you need a hand with runnin payroll reports or any QuickBooks related. I'll be here to ensure your success. Take care always.

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