Hello there, camp. This could be a possible browser-related issue. I'm here to help guide you through some troubleshooting steps.
Given the unusual behavior you’re experiencing, refreshing your browser could resolve them. Start by logging into your QBO account using an incognito or private browsing window. This will enable you to work with a clean slate. Please use these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Then, please try to choose the correct account again. If it works, clear your browser's cache to remove specific issues and help the program run efficiently. You can also use other devices and supported browsers to ensure everything works as expected.
If the issue persists, I recommend contacting our support team to research the cause of the issue and provide a resolution.
Additionally, you can refer to this article about matching your transactions in QBO with your bank statement: Reconcile an account in QuickBooks Online.
Please feel free to return to this thread if you have any more questions or concerns regarding your Square connection with QuickBooks, camp. Take care and have a great day.
