I need to speak with a representative

Good day, @monamangatmd.

I want to make sure you get the support you need. Community is an open forum page where you can also post the issue you've encountered.  All the members can share their insights, especially to those who have encountered the same issue.

Here's how to contact our support team:

1. Log in to your QuickBooks Online.
2. Click on the Help icon, then select Contact Us.
3. Enter a brief description of your concern and choose from the given options on how you want to contact support.

You may check our support hours and contact us at your most convenient time.

I'm always here if you need further assistance. Take care and keep safe.

Payroll    PPP Loan Forgiveness  Where can I get the information about my payroll in Quick Books

Hey there, @ejc21PrinceSt.

Can you share with us the details of your concern? Our Community team and other QuickBooks users might help you as well in the public forum.

Having said, are you trying to prepare your Paycheck Protection Program (PPP) loan forgiveness in QuickBooks Online Payroll? 

If so, I'll provide you some helpful articles you can check which are related to PPP loan forgiveness. These also include how QuickBooks identifies and calculates the PPP payroll cost.

Here is the list: 

• PPP Payroll Costs for QuickBooks Online Forgiveness Application Report – What You Need to Know (And ...
• Paycheck Protection Program loan forgiveness

If there's anything else you need, you're always welcome here in the Community to post again. We'll be always around ready to help.

I can't get onto quickbooks to login. When it pulls up, it said I had an update for me. I tried to update. I said it failed to update. It gave me 3 options, abort, ignore and try again. I could only abort. Now I cant even get into quickbooks, it says I have to "update now." But when I try to update, it tells me the same thing. So I have to abort. 

Hey there, @Kip6. 

Thanks for following the thread. I'm happy to provide some insight into your QuickBooks not opening. 

Before we get started, are you using QuickBooks Online or QuickBooks Desktop? Knowing which product you're using will help me to provide the correct steps to resolve your errors when signing in. 

In the meantime, I've included some basic troubleshooting steps for both programs below. 

If you're using QuickBooks Desktop, I recommend running a clean install. 

Here's how:

1. Open the Windows Start menu. Search for “Control Panel,” then open Control Panel.
2. Choose Programs and Features or Uninstall a Program.
3. From the list of installed programs, select the version of QuickBooks Desktop you're having problems with.
4. Hit Uninstall/Change and then Remove.  Tap Next.  
5. Once you've uninstalled Quickbooks, you're ready to Reinstall it. 

If you're using the QuickBooks Online App, you can follow the same steps above to uninstall and Reinstall it.  However, if you're using a browser and are experiencing these errors, I recommend clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. These files can often become outdated and corrupted, causing issues like the one with your sign in. I've included the links for all support browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

Please keep me posted if you have any questions or concerns. You can reach out to the Community or me at any time. We'll be here every step of the way. Take care and have a Merry Christmas! 

I have been trying to do my Payroll for the last 3 weeks, as I have been doing for many years, but something has changed and I cannot get to my Payroll anymore, just to a message on how much better things are. I have talked with three or four reps who don't seem to understand what the problem is, though one did take me on a long trip where I was able to log in, however I have not been able to recreate the journey. In the meantime I am copying previous paychecks to pay my two employees but I don't think those are being registered with the tax people. How can I get my Payroll part of Quickbooks running again? Everything else is fine. As I was writing this I got a call from Intuit and after saying hello was hung up on - again. What do I do?

Daniel Lienau

The Annex Galleries

Hello, @artannex.

Thanks for joining this thread and providing the steps you've done to fix this. I'm here to help ensure that you can run payroll in QuickBooks Online (QBO).

Are you getting any error messages while trying to run payroll? If so, may I know what specific error you're having? Any additional information will help me provide the best resolution for your concern.

In the meantime, let's try to perform some troubleshooting by signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try running payroll again to double-check. If it works, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

I'm also adding this article to learn more about payroll in QBO: Payroll 101.

Don't hesitate to leave a reply below if you need additional assistance. I'll be around to help!