I need to talk to a Person.

don73 · ‎January 17, 2021

I need to change my payment to QuickBooks, But it won't let me do it in setting. I need to change from one lump sum payment to monthly payments. I can't have payment come out in Dec. It's my slowest season.

katherinejoyceO · ‎January 17, 2021

Hello there, @don73.

Thanks for posting here in the Community. I'm here to help update your payment method in QuickBooks.

First off, ensure you access your account as Master or Company Admin in a web browser from your smartphone. Then, follow these steps below:

Go to the Settings menu, then select Account and Settings.
Select Billing Subscription.
Click Edit (pencil icon) beside your payment method, then update your credit card info.
Make sure the address in QuickBooks is the same as the one on your credit card statement.
Select Confirm card or Save.

You can also read through this article to learn more about

You may also want to learn about changing your billing info, payment method, and plan subscription level by reading through this article: Upgrade or downgrade your subscription.

I'm always around here to help if you need more assistance. Stay safe.

don73 · ‎January 19, 2021

Nope You keep sending me the same information.

I have ask repeatedly for a phone call with zero luck.

Call the For sales number 1-877-683-3280 it just runs you in circles.

QuickBooks Essentials

SUSPENDED

We were unable to process your payment. Please update your card

View payment history

QuickBooks Payroll

Pay employees and contractors with free 24-hour direct deposit.

Automatic tax calculations on every pay check
File and pay federal and state payroll taxes
Employees can view pay stubs and W-2s online

When you subscribe to Payroll, a TSheets subscription will also be included at no extra cost.

Requires paid QuickBooks Online subscription

QuickBooks Live Full-Service Bookkeeping

Get live support from a dedicated, QuickBooks-certified bookkeeper who will:

Go through your past books line by line to bring them up to date
Maintain your books each month so you're ready for tax time
Meet with you one-on-one to provide ongoing insights on your business

Requires paid QuickBooks Online subscription

TSheets Time Tracking

Track time on any device to streamline payroll, send accurate invoices, and save thousands each year.

Let employees clock in and out from their devices
Build, edit, and share schedules by jobs or shifts
Automatically add employee timesheets for faster, more accurate time entry

Requires paid QuickBooks Online subscription

Checks and supplies

Get the products you need to help run your business easily and effectively.

Choose from popular check styles
Make tax time less taxing with our tax kits
Reordering is a snap

513-300-9203

Charies_M · ‎January 19, 2021

I appreciate you coming back and explaining everything, don73.

I understand your desire to speak to our phone support. The email you're getting informs you that your QuickBooks Online (QBO) account is suspended because your credit card information on file may have been expired and just needs to be updated.

If you're not able to update your payment information in QuickBooks Online (QBO), you'll be needing help from our QuickBooks Care Team. Since this concern requires your private information, it would be best to work on this in a secure environment in which our phone support can provide.

The instructions are outlined below:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose Get a callback.
Type in your contact info.
Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Additionally, here's a link to help you with future tasks and tips when using QBO: Help Articles.

Get back to me if you need help with something else. I'd be happy to assist. Enjoy the rest of the day!

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