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Level 1

I paid an employee who gave us incorrect banking information. This happened twice, so with 2 checks. When I try to void i receive a message saying i cannot void because taxes have been paid. i need to contact qb. What to do?

 
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QuickBooks Team

I paid an employee who gave us incorrect banking information. This happened twice, so with 2 checks. When I try to void i receive a message saying i cannot void because taxes have been paid. i need to contact qb. What to do?

Let's try to delete the tax payment, @scb225.

 

There are certain circumstances when you can and can't delete a tax payment. You can only delete tax payments that are manually recorded or submit electronically(not yet processed) within the system. I'll guide you how:

 

  1. Click Taxes in the left navigation menu.
  2. Go to the Payroll tax tab.
  3. Select View tax payments you have made under Taxes.
  4. Choose the name of the tax payment. 
  5. Select Delete from the drop-down.
  6. Click Yes to confirm the deletion.

 

However, if the option to delete is unavailable, I recommend contacting our Customer Support Team for further assistance. They can double-check the tax payment and delete it in QuickBooks.

 

To reach them, please follow the steps below:

 

  1. Click the Help icon at the top to open the Search window.
  2. From there, scroll down to choose the Contact us button.
  3. Enter the issue/topic in the What can we help you with window.
  4. Select how you want to reach out to our support team: Start messaging or Get a callback.

Once everything is done, you can now recreate the check with the correct banking information.

 

Additionally, here are some helpful references that you can check out about when can you delete a tax payment, as well as how to manage them in QuickBooks:

 

 

I'll be around the corner if you need anything else. Have a great day and keep safe always!

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