I really need to talk to someone, they wont call me back or chat, what do I do?

Thank you for reaching out to us, @portobelloslips.

Thank you for getting in touch about this. I'll make sure that you’ll be routed directly to the correct specialist while working on your account.

You can do it by going to the Help icon at the top right of your QuickBooks Online account.

Here's how: 

1. Click the Help option to connect to a live support agent. 
2. Select the Contact Us tab.
3. After adding some information, select the Let's talk option. 
4. Choose the Get a callback button.

See this article for detailed guidance: Contact QuickBooks Online Support. To know more

our support hours and types, check this support hours  article. 

I'll be happy to know you're concern so we can address it in our Community Forum immediately.Stay safe!

When I click on Help I get a black screen ---FOR HOURS. nothing to do. ANY WAY TO TALK WITH A HUMAN BEING?

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product, rfierro1. 

I'll share with you some basic troubleshooting steps so we can fix the black screen issue.

Let's start by accessing your account using a private window. This mode doesn't save your browsing history and will help us in isolating the issue. Simply press the following shortcut keys to open it:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If that works, go back to your regular browser and clear its cache. Or else, use a different supported browser. This might be a temporary issue with QuickBooks and the current browser that you use. 

Please let me know if there is anything else I can assist you with, don't hesitate to comment below. I hope you enjoy the rest of your day!