I receive DEPOSITS from my card reader provider which are rolled up amounts of DEBTORS but both debtors and deposits appear on QB so QB doesnt match DEBTORS, help please

Good day, @usertom.

I want to help and ensure this will get settled. For me to provide an accurate answer, can you give me extra details of your concern?

I would like to know if there are fees from your card provider and need more details about the sales on your report. Additional information or screenshots are highly appreciated. 

I’ll be waiting for your response here. Have a good one. 

Hello

Thanks for the reply

my card provider charges 2% on each transaction

A customer on will pay via card and this then shows as a receipt on my card reader app and then debtors on my profit and loss report on QuickBooks, let’s use £45 as the example 

then a few days later the card provider will then do a deposit of £44.10 on which is £45 minus 2%
QuickBooks then thinks I have sales of £99.10 where in fact I only have sales of £45 or £44.10

hope that helps

tom

Thank you for the additional details, Tom. I'll continue to help you with this.

Your question is in the US queue, but it seems like you're using the QBO for other countries. Anyway, in QuickBooks, you can pay the invoice in full and make sure the Deposit To field of the payment transaction is set the Undeposited Funds.

When you deposit (Bank Deposit) the payment to your bank account, add another line for the fee, and enter the fee as a negative amount to reduce your deposit. Sample below.

That's it. Please let me know if you have other questions in mind. Have a good one!