Hello, mchl. Let me help you redirect to the right support.
I would recommend contacting our Customer Care, Support Team. They can verify the case number in a secure environment in which the Community is unable to do so since this is a public forum.
Here's how to contact them:
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Select Search for something else.
- Enter "received an email with a case number" in the Tell us more about your question: field.
- Click Start a Message.
Please know that the Community is always here to help whenever you have any Quickbooks concerns. Have a great day!