I reconnected my bank accounts because of error 324..Now I have double accounts in my quick books. Please help. It says I have over 300 transactions to review.

Jennifer529 · ‎December 23, 2021

The banking page added double accounts. How do I fix this?

SashaMC · ‎December 23, 2021

Hey Jennifer529,

Thank you for reaching out to the QuickBooks Community! To clarify, is it a situation where there are two physical accounts on the banking page, or is there one bank account and the transactions are downloading twice? No worries, for each scenario, I have a solution! Here is how to go about this for the first situation. You would need to disconnect one of the accounts by doing the following:

Go to the Banking menu or Transactions menu, then choose the Banking tab.
Select the tile for the bank account and hit the pencil ✎ icon
Choose Edit account info and select the Disconnect this account on save checkbox.
Select Save and Close.

That should do it! For the second scenario, you would need to exclude those transactions by following these steps:

Go to Banking or Transactions on the left panel.
Within the Banking tab, tick all the duplicate transactions.
Then, click Exclude.
Go to the Excluded tab and use the Batch Action drop-down menu to delete these.

For more information about banking, feel free to use this page for your edification. If you have any questions, please don't hesitate to let me know. I will be happy to help! Take care for now.

View solution in original post

SashaMC · ‎December 23, 2021

Hey Jennifer529,

Thank you for reaching out to the QuickBooks Community! To clarify, is it a situation where there are two physical accounts on the banking page, or is there one bank account and the transactions are downloading twice? No worries, for each scenario, I have a solution! Here is how to go about this for the first situation. You would need to disconnect one of the accounts by doing the following:

Go to the Banking menu or Transactions menu, then choose the Banking tab.
Select the tile for the bank account and hit the pencil ✎ icon
Choose Edit account info and select the Disconnect this account on save checkbox.
Select Save and Close.

That should do it! For the second scenario, you would need to exclude those transactions by following these steps:

Go to Banking or Transactions on the left panel.
Within the Banking tab, tick all the duplicate transactions.
Then, click Exclude.
Go to the Excluded tab and use the Batch Action drop-down menu to delete these.

For more information about banking, feel free to use this page for your edification. If you have any questions, please don't hesitate to let me know. I will be happy to help! Take care for now.

Jennifer529 · ‎December 23, 2021

Hi SashaMC

It was the first scenario. I followed your instructions to disconnect the duplicate accounts. It worked.

Thank you. My accounts and balances are good but when I clicked update again now I see error 350.

I think my bank change the name of my accounts. The error message is telling me to reconnect. I'm a little leary about doing this again. I don't want to get duplicate accounts as before.

JasroV · ‎December 23, 2021

I appreciate you for getting back to us and for sharing an update, Jennifer.

No worries, I got you covered in getting around the bank error and how to handle your duplicates.

The error message you received means that the connection between your bank and QuickBooks Online (QBO) has expired or gets updated. You'll want to reconnect your bank to get around this issue. I'll guide you how.

Go to the Banking or Transactions menu.
Select the blue bank square for the account you need to reconnect.
Click the Edit pencil icon and select the Edit account info.
Enter the user ID and password you use to sign in to your bank's website.
Select the accounts you want QuickBooks to download transactions from. Then select Continue.
When you're ready, select Update to get the latest transactions from your bank.

You can also utilize this link for more details: Fix Error 350 in QuickBooks Online.

In regards to your duplicate transactions, you'll want to exclude them to avoid double entry. You can refer to the steps outlined in this article: Exclude a bank transaction you downloaded into QuickBooks Online.

You can also work with your accountant to ensure everything is well accounted for. Once you're all set, you can now categorize your transactions and reconcile your accounts whenever you're ready.

I'm all ears if you need more help reconnecting your bank account or with your QBO. I'll be more than happy to help you anytime. Keep safe and happy holidays!

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I reconnected my bank accounts because of error 324..Now I have double accounts in my quick books. Please help. It says I have over 300 transactions to review.