Hi there, Joe. Bank connection errors can happen for various reasons, but there are steps you can take to resolve the issue.
This may include instances such as required bank re-authorization, site maintenance or outages, or browser-related issues. This can also happen if your financial institution has issued a new security alert, updated their terms of service, or posted a privacy notification that you need to acknowledge.
To check, you can access the bank’s website outside of QuickBooks Online. Then, make sure you're using the correct business bank login credentials when connecting your account. Once logged in, look for any alerts, pending security message, updated terms of service, or Multi-Factor Authentication (MFA) prompts that may need to be confirmed or acknowledged.
You also mentioned about receiving an email about this. Make sure to ensure that you follow the confirmation steps or clicked any links provided (if applicable).
Aside from that, make sure to always use a supported, up-to-date browser while performing any banking updates. This is essential to ensure a clean connection and prevent browser conflicts from blocking the connection.
Alternatively, you can manually import to add your banking transactions in QBO. Check out these articles for step-by-step guidance:
The forum is open all the time just in case you have other questions for us.
