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Auctionmartshop
Level 1

I switched from QB enterprise desktop to QB online, I used online migration tool to transfer all data. Everything got transferred besides the customer phone#, any advise?

I need to lookup old customer information using their phone number, but the phone numbers didn't got transferred. How can I have this issue fixed?

2 Comments 2
Erika_K
QuickBooks Team

I switched from QB enterprise desktop to QB online, I used online migration tool to transfer all data. Everything got transferred besides the customer phone#, any advise?

The online migration tool has limits on data transfer, particularly with large company files, Auction. With this, some data may be excluded if the file size is too large.

We have two options to ensure your customers' phone numbers are recorded in QuickBooks Online (QBO). The first is to enter the information manually, providing precise control and ensuring easy access to the data.


The second option is to remigrate your data from QuickBooks Desktop to QuickBooks Online (QBO), provided your QBO account is less than 60 days old. This timeframe is essential as it allows you to override any changes and start fresh. Before remigrating, ensure you condense your company file to reduce its size by removing old transactions and unused lists for a smoother process.

 

Additionally, I’ll share an article that outlines steps to familiarize yourself with QBO settings after signing up, helping you navigate the platform effectively: Get started and adjust settings after you sign up.

 

Stay in touch if you have any further questions about your transition. The community is here to support you every step of the way.

SIAB
Level 7

I switched from QB enterprise desktop to QB online, I used online migration tool to transfer all data. Everything got transferred besides the customer phone#, any advise?

@Auctionmartshop 

You have to re-input them manually. Another option, use the trial version of Enterprise to access your historical data for good.

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