I use the mobile app and I can't add any bank account, the save button is not active!

We've got some troubleshooting steps to add your bank account to QuickBooks using the mobile app for QuickBooks Online (QBO), dmitrichmzm.

When the app's storage data is almost at its limit, it causes odd behavior when adding a bank account. To better isolate the issue, let's reset the app data to refresh your device and set it to its default state. To help you with the troubleshooting steps, refer to these steps:

For iOS:

1. Go to Settings and tap General.
2. Click iPhone Storage, then select the QuickBooks Online app.
3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

For Android:

1. Go to the Menu ☰ icon and tap More Options ⋮.
2. Click on Settings, then Refresh Data.
3. Select YES to confirm.

Once done, re-open the app and log back into your account. Then, follow the steps in this article to connect your bank account: Connect your bank account in the mobile app for QuickBooks Online. 

If the same thing happens, we can uninstall and reinstall your mobile app. Let me guide you on how:

For iOS:

1. Tap and hold the problematic app's icon.
2. When the menu appears, select the Remove App option.

For Android:

1. Open the Google Play Store app.
2. At the top right, tap the Profile icon.
3. Tap Manage apps & Manage devices.
4. Select the name of the app you want to delete.
5. Tap Uninstall.

Moreover, I'll include this reference that will guide you on how to get the most up-to-date information in QBO: See your latest data in the QuickBooks Online app.

Lastly, gain peace of mind knowing that our QuickBooks Live Experts are available to support you. They bring clarity to your operations, making sure your transition to QuickBooks Online is hassle-free and accurate. Explore them now to streamline your financial processes and ensure nothing gets overlooked.

We've always got your back should you need assistance when doing tasks in the mobile app such as managing your bank transactions or any QuickBooks-related concerns. Drop your reply anytime and we'll get back to you, dmitrichmzm.

I downloaded the app and cleared the cache (it wasn't there because I have a new app) but it didn't help, I deleted the app and reinstalled it again, it didn't help either, the problem remained, I still can't link a bank account

Let's have you contact the appropriate support team to examine this situation further, dmitrichmzm.

I appreciate the effort you've made to ensure you can link your bank account to your QuickBooks account. Before we proceed, could you please let us know which bank you are using? This information will help us provide the most effective solution for your needs.

Additionally, I recommend reaching out to our live support team. They possess the necessary tools and expertise to securely review and analyze your account. By taking a closer look, they will be able to offer tailored guidance and educate you on the best steps to resolve your issue effectively.

To do so, please follow the steps below:

1. Open your QuickBooks mobile app. 
2. On your lower right screen, click the burger menu ☰. 
3. Click the question mark (?) icon from your upper right screen. 
4. Once done, select Articles and support, then click the Contact Us button.
5. You'll be routed to the What can we help you with? page. There, select the Ask about something else. 
6.  Please write your concern from the field provided, then tap Continue. 
7. Select how you want to connect with our support team.

Also, you can consider opening your account using your web or mobile browser in connecting your bank account to QuickBooks. 

Moreover, for viewing your income and expense report on your mobile app, please refer to these articles for guidance: Run a Profit & Loss report using the QuickBooks Online app.

Please know that the Community forum is always available to assist you with any issues you may encounter when linking your bank account, dmitrichmzm.