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damonkirch
Level 1

I use the same email to send invoices. Sometimes they go out or are sent, and sometimes they are undeliverable. This causes problems.

Same email address.  Sometimes they are sent and delivered and sometimes they say they are undeliverable.  This causes problems.

 

2 Comments 2
Archie_B
QuickBooks Team

I use the same email to send invoices. Sometimes they go out or are sent, and sometimes they are undeliverable. This causes problems.

Thank you for letting us know, damonkirch.

 

I understand the importance of delivering invoices on time. I reviewed our system and discovered that there is an issue with undelivered invoices.


Our engineers are investigating the issue to find a long-term solution so that you can continue sending invoices. In the meantime, I suggest contacting our Support Team to ensure that your company will receive updates and are added to the list of users that are affected. 

 

Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Search tab, then click on Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Choose a way to connect with us:
  • Start a chat with a live support.
  • Get a callback from the next available support.

 

You can check out this link for more information in contacting our support: QuickBooks Online Support.

 

Thank you so much for extending your patience. Have a wonderful day!

WilsonW1
Level 1

I use the same email to send invoices. Sometimes they go out or are sent, and sometimes they are undeliverable. This causes problems.

Thanks for the information, I will try to figure it out for more. Keep sharing such informative post keep suggesting such post.

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