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It did not work, per the instructions. QBO asked me to create a user for them to attempt to migrate. next they informed me that they needed to unbundle bundled products in my invoices, and then after that the case was closed. They did nothing. They told me that they had assigned to project to another team and the other team was going to handle it. They also told me that nobody can contact the other team to see what is happening.
If you are wondering about switching to QBO, they need another 10 years or so to figure out how to make it work right, I have waited long enough.
Hello there, @ndamo.
This is not the impression we want you to have when trying to migrate from QuickBooks Online to Desktop.
Since you report the issue already, I suggest getting in touch again with our representative. Make sure to prepare the case number that the previous representative has given. This way, the next agent can trace the case and verify the status.
Here's how:
Also, due to COVID-19, we have limited staffing and have reduced our support hours. I've added this article for the details: Support hours and types.
Just click the Reply button if you need anything else. I'm here to lend a hand. Have a great day.
If you still hit the wall, consider purchasing a 3rd party migration service.
I've already done this several times. I am posting this here so that you can get in touch with the proper people and tell them to contact me.
Thanks,
Noah
Right, but if they tell me they are going to do it, should I not assume that they are going to do it? If they are not going to do it, they should just say so. Or if they don't want to unbundle the products in my invoices, I can actually do that myself and would be happy to help. But telling me that someone is going to work on it, and there is no way to contact them is just ridiculous.
Hello, @ndamo.
I can provide you with some additional information within your private messages through the QuickBooks Community. Here's how you get there:
I want to make sure that you're able to get this resolved as soon as possible. I'll chat with you in our private messages!
Here is Candices additional information she sent to my private messages in case anyone else is wondering (HUGE help here):
Hey,
You can easily reach our Customer Support Team by calling 1-800-4INTUIT.
Let me know if this works. Have a great day!
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