I've been trying to migrate from online to desktop for a month

Hello there, @ndamo.

This is not the impression we want you to have when trying to migrate from QuickBooks Online to Desktop. 

Since you report the issue already, I suggest getting in touch again with our representative. Make sure to prepare the case number that the previous representative has given. This way, the next agent can trace the case and verify the status. 

Here's how: 

1. Open your QuickBooks.
2. Select the Help menu.
3. Choose QuickBooks Desktop Help.
4. Click Contact us at the bottom of the window.
5. Follow the on-screen steps to talk with our representative.

Also, due to COVID-19, we have limited staffing and have reduced our support hours. I've added this article for the details: Support hours and types.

Just click the Reply button if you need anything else. I'm here to lend a hand. Have a great day.

@ndamo 

If you still hit the wall, consider purchasing a 3rd party migration service.

I've already done this several times.  I am posting this here so that you can get in touch with the proper people and tell them to contact me.

Thanks,

Noah

Right, but if they tell me they are going to do it, should I not assume that they are going to do it?  If they are not going to do it, they should just say so.  Or if they don't want to unbundle  the products in my invoices, I can actually do that myself and would be happy to help.  But telling me that someone is going to work on it, and there is no way to contact them is just ridiculous.  

Hello, @ndamo. 

I can provide you with some additional information within your private messages through the QuickBooks Community. Here's how you get there: 

1. Go to your profile bubble at the top of the screen. 
2. Select Messages. 
3. Click on the message that's from me to review additional details on this matter. 

I want to make sure that you're able to get this resolved as soon as possible. I'll chat with you in our private messages!

Here is Candices additional information she sent to my private messages in case anyone else is wondering (HUGE help here):