I've been waiting ten days since my customer paid invoice and it's still not deposited is there something that I can do to speed up the process how long does it take

Hi there, Dennis. A ten-day delay indicates a hold, weekend, or processing issue rather than a standard transfer, which usually takes 1-2 business days.

For new QuickBooks Payments users, your first payments will be deposited within 5 business days, excluding holidays and weekends. This initial deposit may take longer to process as we set up your account, but future deposits will be faster once your account is established.

Since your payments took longer than you expected, you can check your Merchant Service Center and email for notifications regarding any on-hold customer payments. Please check out this article for more details and learn about funds on hold.

If it happens, you have or haven't received any email notifications, I recommend reaching out to our Payment Support team. They have the tools and resources to examine the status of your payments and why they were on hold.

Please let us know if you need any further assistance.