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Level 1

I've gotten 3 emails saying client has posted a transaction message. "To view & respond, open home page & click message icon in upper right corner but there is no icon.

 
3 Comments
QuickBooks Team

I've gotten 3 emails saying client has posted a transaction message. "To view & respond, open home page & click message icon in upper right corner but there is no icon.

Welcome to the Community, @ldiehm.

 

Allow me to help and share some insights about viewing your clients message in QuickBooks Online.

 

Currently, being unable to view the link from activity notification email in QuickBooks Online has been reported as an ongoing issue. Our engineers are still working to get this resolved as soon as possible. For now, I'd suggest giving our Customer Care Team a call so you'll be added to the list of the affected users. Doing this helps you received an email notification regarding the updates of the issue.

 

To do that:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. Select the issue or topic.
  4. Click the Green Phone button to get the support number.

Thank you for your patience while this was being worked on.

 

If you have any questions, please don't hesitate to let me know by posting a reply below. Have a most pleasant day.

Level 1

I've gotten 3 emails saying client has posted a transaction message. "To view & respond, open home page & click message icon in upper right corner but there is no icon.

So two months later and I have the same issue .... are the engineers will working to get this resolved "as soon as possible"

 

You did not answer if there was any way to actually get to the message other than this link. Are you saying we should call the client and say your software is not working?

QuickBooks Team

I've gotten 3 emails saying client has posted a transaction message. "To view & respond, open home page & click message icon in upper right corner but there is no icon.

Hi CSG-EM,

 

As of right now, our engineers are still working on this case. A soon as there will be an update, we will post it in this thread.

 

In regard to your question, the activity section is our only way to get the message. I suggest using other platforms or channels like an email while we investigate this issue.

 

If you have other questions, please don't hesitate to post back.

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