I’ve made attempts to activate QuickBooks Payments on my account. Unfortunately, no one has been able to give me an explanation of why I’m not able to receive payments.

There are specific reasons why this could happen, Sev.

Start by verifying that your QuickBooks Payments application is approved. You should have received an email confirming the approval or requesting additional details. If you haven't seen it, check your spam or junk folder if the email is not in your inbox.

Once done, if your application is approved but you are still unable to receive payments, log in to QuickBooks to check if your Payments account is connected. 

To do this:
 

1. In your QuickBooks account, look for the gear icon (Located at the top-right corner).
   
   
   
   
   
   2. After that, select Account and Settings and proceed to the Payments tab. Confirm that your Payments account is linked. If it is inactive, follow the prompts provided to activate it.
   
   
   

Finally, consider clearing your browser's cache or using a different web browser, as cached data and browser compatibility issues can occasionally interfere with a process's function.

Moving forward, this article explains how to utilize QuickBooks Payments to accept payments for online and in-person transactions: Receive and process payments.

If you need additional help, keep in touch.

@sev1805 

Did they approve your QB Payment application?

No every time it’s been denied with no explanation.  

I appreciate you for getting back with us, Sev! QuickBooks Payments is a valuable feature, and our Live Support Team is here to help resolve your issue. They can securely review your account and provide personalized assistance to explain what’s happening and guide you on the next steps to activate Payments successfully. Here’s how to contact them:

QuickBooks Payments

• Chat with us
• You can also contact support via chat using the Merchant Service Center.

Contact us through QuickBooks Online

1. Navigate to the Help menu.

2. Click the Search option and type contact support.

3. Choose the Contact Us tab at the bottom.

4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

For more information on our Live Support Team’s hours, please check this article: Get help with QuickBooks products and services.

If there’s anything else you need help with, don't hesitate to reach out. The Community space is available 24/7.

@sev1805 

Are you B2B or B2C?

You can use a 3rd party payment processor to sync with QBO.