Thanks for letting us know about this, @jdegs.
This isn't the kind of experience that we'd want you to have. I want to ensure this get's taken care of.
May I know what specific issue did you encounter while working with QuickBooks? If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and provide some solutions in fixing it.
Meanwhile, here are some resources that you can check out about troubleshooting steps in accessing QuickBooks Online and other references upon converting a file from QuickBooks Desktop to Online:
You can also reach out to our Customer Care Team, through the contact details found in this link: How to contact customer support.
Please get back to me with more details about your concern and we'll take it from there. I'll be keeping an eye out for your response on this. Have a good one!
Allow me to join this conversation and assist with getting your issue taken care of.
It is our Data Services team that can help you with migrating your QuickBooks Desktop (QBDT) company file to QuickBooks Online (QBO). They'll need a case number that you can get from our Technical Support team.
If you don't have access to your own QBO company, you can open our test drive company so you won't have to create a trial company when you want to contact support.
Let me enumerate the steps:
If you have other questions, leave a comment below and I'll gladly answer them for you.
I'm here to help and ensure that your questions are addressed accordingly. Let me help point you in the right direction.
Regarding the case number you've provided, I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, case number require pulling up your account information, which I am unable to do in this public forum.
I know you've already called in. However, for security reasons, you may need to get in touch with our QuickBooks Online Support again to have this re-investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.
To reach us, please follow these steps:
I'll pass along the issues you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible.
You may find these articles interesting:
I’d appreciate if you can update me on how it goes or if you ran into a different situation by leaving a reply below. I want to make sure your concerns are addressed accordingly.
This isn’t the type of service we wanted you to experience. I also appreciate you for voicing out your concern with us.
And I want to let you know that I’ve already processed a callback here on my end. You’ll only need to wait for a callback regarding the case so you’ll be up and running your business again.
Also, when you try logging in to your account, was there an error message? If so, can you provide it to me so I can provide you more details on how to resolve this?
We also have our Help Articles page in case you want to learn some “How do I” steps in QuickBooks.
Please tag me in your comment for the details about your log in issue, or if you have any other concerns. I’ll be here to help you.
I have read carefully your last three replies mentioning you could't log in anymore. I didn't find anything regarding what kind of error message you got. Did you try to log in on your private/incognito browser as well using all of credential you already created as Master Admin/Corporate Admin/User ?