cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

I want a contact phone number

 
11 Comments
Established Community Backer ***

Re: I want a contact phone number

The best way to reach Intuit support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel. Please keep in mind, the phone numbers is vary on version you are subscribing to.
Frequent Explorer **

Re: I want a contact phone number

Endless feedback loops pointing suggesting people log-in are useless to those of us who cannot log-in in the first place. No other contact options whatsoever, disgraceful. ***We transitioned from Desktop to On-Line on May 1st, and spent the next 3 weeks (originally 4-6 days) in data services limbo with nobody to contact. After this process Intuit was Master Admin, after spending endless hours trying to resolve this, 5 weeks later on June 26th we were sent a congratulatory email asking us to click here to accept privileges. At that point I had access to the closed the trial company test file, but not the active file we need to conduct business. Another afternoon on the phone, and with apologizes I'm told another 24 hours before we can access our account. Now we cannot log in at all, but got an email with our case number, a response to that is greeted by an email stating we do not have a case number, dohave several useless suggestions for links across the globe which suggest I log-in. It is now June 29th, we cannot function, ironically we are paying for a service that is in effect putting out of business, and you should be ashamed of yourselves. If anyone associated with this company gives a rat's rear, our number is [removed]. In the meantime, I suppose I spend my Saturday creating another company so I can click a help button somewhere, but spare me the endless messages about how much you value my time.
QuickBooks Team

Re: I want a contact phone number

Thanks for letting us know about this, @jdegs.

 

This isn't the kind of experience that we'd want you to have. I want to ensure this get's taken care of.

 

May I know what specific issue did you encounter while working with QuickBooks? If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and provide some solutions in fixing it.

 

Meanwhile, here are some resources that you can check out about troubleshooting steps in accessing QuickBooks Online and other references upon converting a file from QuickBooks Desktop to Online:

You can also reach out to our Customer Care Team, through the contact details found in this link: How to contact customer support.

 

Please get back to me with more details about your concern and we'll take it from there. I'll be keeping an eye out for your response on this. Have a good one!

Frequent Explorer **

Re: I want a contact phone number

Again more log in links, thank you but they don't help. So after creating a another dummy Company just to access a help button, I spent Saturday afternoon talking with an agent who after a few hours assured me that the Case had been escalated to Data Services, and was given the Chat link that would lead to resolution if I logged in at 9am eastern Monday morning. At 7am Mountain time the process begins again, Surprise!, we have no record of your Case, it has not been escalated, please log into your file, and here we go again. No access to our Company for how many more days?, I've now spent at least 10 hours with various, log-ins, chats, and agents and have accomplished nothing.
QuickBooks Team

Re: I want a contact phone number

Hi @jdegs,

 

Allow me to join this conversation and assist with getting your issue taken care of.

 

It is our Data Services team that can help you with migrating your QuickBooks Desktop (QBDT) company file to QuickBooks Online (QBO). They'll need a case number that you can get from our Technical Support team.

 

If you don't have access to your own QBO company, you can open our test drive company so you won't have to create a trial company when you want to contact support.

 

Let me enumerate the steps:

  1. Contact our Technical Support team.
    • Log in to your QuickBooks Online company.
    • Click the Help button.
    • Select Contact us.
  2. Request for a case number from our Technical Support team. It should be 9 digits.
  3. Contact our Data Services team with the link provided to you.

If you have other questions, leave a comment below and I'll gladly answer them for you.

Frequent Explorer **

Re: I want a contact phone number

I don't need data migration. That process began May 1st and was finally accomplished May 21st, after 3 weeks of being bounced between Tech support and Data services. The only remaining issue was that Intuit was in place as Master Admin. On June 27, an e-mail was finally received inviting us to accept Master Admin privileges. WE CANNOT log in to access the company file since then, although there have been dozens of suggestions to simply log-in. I was assured this would be resolved on July 28, nothing. Spoke with Tech support on Saturday the 29th for another 2 hours, was assured the case had been Escalated, given a case number, and a link to open a Chat session first thing Monday with Data Services. Monday morning Data Services informed me there was no Case#, please call Tech Support. The time spent Thursday, Friday, and Saturday begging for help, an absolute waste of time. And so we start over again, this time over 3 hours with Tech Support. A very thoughtful, helpful, patient person, but yes; another Case# (if we're lucky) and another 24-48 hours. That will be seven days without the ability to conduct business, heading into July 4th.
Moderator

Re: I want a contact phone number

Hi, jdegs.

I'm here to help and ensure that your questions are addressed accordingly. Let me help point you in the right direction.

 

Regarding the case number you've provided, I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, case number require pulling up your account information, which I am unable to do in this public forum.

 

I know you've already called in. However, for security reasons, you may need to get in touch with our QuickBooks Online Support again to have this re-investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue or Let's talk.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

I'll pass along the issues you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible.

 

You may find these articles interesting:

 

I’d appreciate if you can update me on how it goes or if you ran into a different situation by leaving a reply below. I want to make sure your concerns are addressed accordingly.

Frequent Explorer **

Re: I want a contact phone number

I do appreciate people reaching out with suggestions, but once again, WE CANNOT LOG IN, I don't know how to state this any more clearly. That's THE Problem. I called in last Thursday, Friday, Saturday, and Monday, Today I was told no Case# existed despite having an email with a Case# on it, after being assured we had been "escalated". Once again, WE CANNOT LOG IN, I don't know how to state this any more clearly. That's THE Problem. When my Case# is repeatedly lost, I can only get help by starting a Free Trial and clicking the Button Help on an imaginary company. Now I have another Case# and will wait to tomorrow or the next day to see if we can function or just give up and close our doors.
QuickBooks Team

Re: I want a contact phone number

Hi @jdegs,

 

This isn’t the type of service we wanted you to experience. I also appreciate you for voicing out your concern with us.

 

And I want to let you know that I’ve already processed a callback here on my end. You’ll only need to wait for a callback regarding the case so you’ll be up and running your business again.

 

Also, when you try logging in to your account, was there an error message? If so, can you provide it to me so I can provide you more details on how to resolve this?

 

We also have our Help Articles page in case you want to learn some “How do I” steps in QuickBooks.

 

Please tag me in your comment for the details about your log in issue, or if you have any other concerns. I’ll be here to help you.

Established Community Backer ***

Re: I want a contact phone number

@jdegs ,

I have read carefully your last three replies mentioning you could't log in anymore. I didn't find anything regarding what kind of error message you got. Did you try to log in on your private/incognito browser as well using all of credential you already created as Master Admin/Corporate Admin/User ? 

Frequent Explorer **

Re: I want a contact phone number

The error message indicated the Company File did not exist. We did try the the private/incognito browser, along with every other possible suggestion imaginable from Thursday through Monday. A tenacious young lady in Tech support (the 3rd I spoke to) was able to finally follow this through to resolution. There is a terrible disconnect somewhere in this process when it takes 4 days to get somebody interested in a complete loss of functionality....