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benitezviolet5-g
Level 1

I want speak with an agent why my account is block

 
1 Comment 1
DivinaMercy_N
QuickBooks Team

I want speak with an agent why my account is block

Connecting with our live support team is a breeze, @benitezviolet5-g.

 

With your QuickBooks Online (QBO) account, you just simply need to click the Help icon to get in touch with our phone support. 

 

The support operating hours for QBO Plus, Essentials, and Simple Start version is from Monday to Friday 6 AM to 6 PM. On Saturday, support hours are from 6 AM to 3 PM Pacific Time. 

 

If you're using QBO Advanced, the support operation is 24/7. To reach out to them, you can follow these steps:

 

  1. Go to the Help menu.
  2. From the Assistant tab, type your concern. Example: Account is locked.
  3. Then, type Talk to a Human and click the Get help from a human option.
  4. Choose either Chat or Callback

 

For your reference on what to do if you cant sign in on your account, you can visit this article for the troubleshooting steps: Recover your account when you can't sign in.

 

Just in case you'll want to change your password or update your user ID, check out this page for guidance: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant, and Qui... 

 

If you have additional questions about contacting our QBO phone support team, please post a reply below. I'm always around to help. Have a good one. 

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