I want to speak with a live bookkeeper to answer my question

Hello,

If you have already signed up for Live Bookkeeping, then you can go to the live bookkeeping tab in your program and schedule an appointment to talk with your bookkeeper.

If you haven't signed up yet, then you can signup through the same live bookkeeping tab on the left side of the program.

l Cannot update my payroll

cannot update my payroll taxes nor can I talk to anyone

I'm here to help you get back on the right track, Betty.

Let's access your QuickBooks Online (QBO) account on a private or incognito window to check if this is a browser's cache issue. 

The browser uses cache to swiftly load the web page faster the next time you visit. However, when piled up, it can cause issues that affect the performance of your account.

Using a private window is a great tool in identifying browser issues. as this doesn't save cache data. To open an incognito window, you can refer to these keyboard shortcuts:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Command + Shift + N (Safari browser)

If you’re able to update your payroll, I’d suggest clearing your regular browser's cache to refresh the system. If the issue remains, I recommend using other supported browsers. This way, we can check if this is a browser-integrated issue.

If you still wish to contact our Support team, you can follow the steps outlined in this article: QuickBooks Online Support.

You can also refer to this link for the step by step guidelines in running your payroll seamlessly: Process or run payroll.

Let me know in your reply if you have other questions managing your payroll. I'll be more than happy to lend a helping hand. Have a good one and more power in your business!