Let me route you to the right support fr them to check why you're still being charged for your QuickBooks subscription.
They have the tools to access your account information in a secure place, which we're unable to do here because Community is a public forum. They can also provide you in-depth details about the charge. Follow along below to connect with them:
Go to the Help menu.
Click Talk to a human.
Type your concern.
Click I still need a human.
Select Contact Us.
Choose either Messaging or Callback.
To ensure that you'll be assisted on time, check out our support hours.
I've got some articles for you if you need more information about QuickBooks Online cancellation:
Hope you’re doing great. I wanted to see how everything is going about the billing subscription you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!