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sarahraninc-gmai
Level 1

I want to talk to a live person. How do I do that?

what is customer service phone number?
1 Comment 1
ReyJohn_D
Moderator

I want to talk to a live person. How do I do that?

The Community has you covered, @sarahraninc-gmai.

 

There's no need for a direct number to connect with one of our live support. You can just submit a request so one of them will contact you.

 

To achieve this, you can use the Help menu in your QuickBooks Online account. I've got steps to make this task easy.

 

For the new Help menu interface:

 

  1. Click the (?) Help icon at the top.
  2. Select the Talk to a human option, and then type it again when prompted.
  3. Choose I still need a human, and then proceed with Contact us.
  4. When asked by the bot, enter your question or concern.
  5. Click Let’s talk.
  6. Select Get a call. You can also choose the Start messaging option to reach out to our support.
  7. Please follow the on-screen steps to continue.

 For the old Help menu, please refer to this article as your guide: Contact QuickBooks Online support. It also contains the support hours on when they're available to assist you.

 

Alternatively, you can post your questions or concerns here in the Community. This way, other experts and users can share some tips and best practices. I'd appreciate it if you can give us more details about your issue so we can give you the best resolution.

 

Lastly, our general support page is a great source of handy articles. I'd encourage you to give it a shot in case you have other QuickBooks concerns. Please select the QuickBooks Online tile to filter the topics based on your issue.

 

I'll keep this post open in case you have some follow-up questions. The Community is here to help you.

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