I was charged yesterday and today for my monthly Quickbooks online fee

barbdelg · ‎August 26, 2022

I was charged twice today for my monthly online fee from Quickbooks Intuit.

27.23

they each have a different

Appears on your statement as:

Debit Card Purchase - INTUIT QBOOKS ONLINE CL INTUIT CO CA

The next one is different

Appears on your statement as:

Debit Card Purchase - INTUIT *QBOOKS ONLINE

Made on Thursday August 25, 2022

I cannot get any help from the Help Chat

Here are the screen shots and I only got one email for it for the one legitimate one

LeizylM · ‎August 26, 2022

I appreciate you for getting in touch with us about the charges in your account, barbdelg.

Checking the charges that you're getting requires pulling up your account, which we can't do here in the Community space for security purposes. So, let's have your account checked with the right support.

I highly suggest contacting our Customer Care Team. They can verify why you're being charged twice and take further action. They're also able to process a refund for you.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.

2. Type in "Talk to a human", then press Enter.

3. Look for I still need a human and click on it.

4. Click Get help from a human or Contact Support Team.

5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check out our support hours to ensure we can assist you on time.

In addition, I've included an article that you can read about updating billing information: Update billing, payment, and subscription info in QuickBooks Online.

If you have further questions about your monthly subscription, please don't hesitate to leave a message below. I'm always ready to work with you again. Keep safe.

View solution in original post

LeizylM · ‎August 26, 2022

I appreciate you for getting in touch with us about the charges in your account, barbdelg.

Checking the charges that you're getting requires pulling up your account, which we can't do here in the Community space for security purposes. So, let's have your account checked with the right support.

I highly suggest contacting our Customer Care Team. They can verify why you're being charged twice and take further action. They're also able to process a refund for you.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.

2. Type in "Talk to a human", then press Enter.

3. Look for I still need a human and click on it.

4. Click Get help from a human or Contact Support Team.

5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check out our support hours to ensure we can assist you on time.

In addition, I've included an article that you can read about updating billing information: Update billing, payment, and subscription info in QuickBooks Online.

If you have further questions about your monthly subscription, please don't hesitate to leave a message below. I'm always ready to work with you again. Keep safe.

barbdelg · ‎August 26, 2022

Hello this is not a solution for me one of the charges does not show up in my account but I was charged by the bank twice. I tried 2 times with support you are telling me that will solve this. It is unsolvable because the charge from below does not show up on Intuit's end and I didn't get a second email for it. Has this happened to anyone else?

Has this happened to anyone else?

barbdelg · ‎August 26, 2022

LeizylM

QuickBooks Team

29m ago

LeizylM Please take the Solved button off.

This is not solved.

Thank you.

barbdelg · ‎August 26, 2022

I am afraid that maybe Intuit was hacked.

The lady, Pamela in the chat today asked for my entire card number and I sent a few times to her and she didn't receive but someone else did and charged $1 against my checking account.

I had to lock my debit card on file and order a new card.

Im just really upset about all this.

Because the one charge is not showing up on your end means someone took my money that isn't you, posing as you.

JamaicaA · ‎August 26, 2022

Thanks for getting back to us, @barbdelg. I'm here to make sure your subscription charge concern will be addressed properly, so let's have your account checked with the right support.

I recognize how important it is to address this quickly. As mentioned above, we’re unable to pull up your account in the Community space since your concern is sensitive and requires confidential information about your Intuit account.

I highly recommend reaching out to our Merchant Support Team. You can also chat with us or call us at the contact number on the QuickBooks Payments section from this article. They can look into the matter to see why you're being charged twice and take appropriate action.

Please know that we’re available from Monday to Friday, 6 AM to 6 PM PT. From there, one of our agents will work on creating a case documentation and processing the refund if necessary. Once done, you'll receive an email about the status of your concern.

For tips and other resources, I recommend visiting our website for reference: Self-help articles.

Please leave a comment below if you have any questions. I'm always here to lend a hand and help further.

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I was charged yesterday and today for my monthly Quickbooks online fee