Thanks for reaching out to me about this! I'm here to help look for ways on how you can get back to the previous support.
What specifically type of help are you looking for? If you let me know, I may also be able to provide the necessary resolution needed.
For security purposes, we're unable to view account details nor forward and make outbound calls here in the Community. Because of that, I'd recommend calling in.
One of our specialists can review the previous interaction and possibly connect you to the representative you've worked with. I'd also suggest keeping the case ticket number handy so there isn't a need to re-explain the situation.