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I was on chat with Angela Cupp. May I continue?

3 Comments 3
QuickBooks Team

I was on chat with Angela Cupp. May I continue?

Hello there, mrs_preacher1!


Thanks for reaching out to me about this! I'm here to help look for ways on how you can get back to the previous support. 


What specifically type of help are you looking for? If you let me know, I may also be able to provide the necessary resolution needed. 


For security purposes, we're unable to view account details nor forward and make outbound calls here in the Community. Because of that, I'd recommend calling in. 


One of our specialists can review the previous interaction and possibly connect you to the representative you've worked with. I'd also suggest keeping the case ticket number handy so there isn't a need to re-explain the situation. 


You can reach us through this link:


Get help with QuickBooks Online


With this route, you should be able to continue with your work. 


I'm still here though if there's anything you need help with. Just leave me a comment below on how things go and I'll surely get back to you.

Level 1

I was on chat with Angela Cupp. May I continue?

Hi I wa on line with Angela and she resolved my issues. I need  to write the information down. Can you take me back to the chat page?


I was on chat with Angela Cupp. May I continue?

Hello there, Calmart.


Thanks for checking in with us. I want to make sure you're able to get back to your previous chat page.


You can visit our Online Chat and request to continue your interaction with the previous representative


Another way to get in touch with a specific representative, I recommend you give our QuickBooks Care Support so they can trace your past interaction. 


To get our contact number, here's how:

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.​

For future reference, here are some good video tutorials that you can check out about QuickBooks Online that can help you in running your business. 

If I can help you with something else, I would be happy to take a look and help get it taken care of.

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