Let's try troubleshooting steps to help you download your receipts, dcweldon.
First, please ensure you have selected the correct year for exporting receipts in QuickBooks Self-Employed (QBSE). Meanwhile, if the issue persists, try using an private window browser to see if you can successfully download your receipts.
While opening a supported browser, use of these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
After logging in, please redo the process. If you can now download your receipt, I suggest returning it to your regular browser and clearing its cache. This helps the system run more efficiently.
Moreover, this article provides detailed steps on how to export receipts in QuickBooks Self-Employed (QBSE): Export receipts from QuickBooks Self-Employed.
For future reference, you may check out this article: Automatically track mileage in QuickBooks Self-Employed.
Keep me posted if you have other concerns, I am always here to help.
