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dcconcerts
Level 1

I would like to talk to a live person. Phone number please.

I would like to talk to a live person. Phone number please.
10 Comments 10
Ryan_M
QuickBooks Team

I would like to talk to a live person. Phone number please.

Hi @dcconcerts,

 

I'll walk you through on how you can contact our Technical Support team.

 

Before we proceed, I want to ask you for additional details on the issue you have. I'm more than willing to assist you with it. 

 

Be advised, we've made changes as to how our users can contact Technical Support. For security reasons, their phone numbers are no longer posted anywhere on our support websites. At this time, what you can do is log in to your QuickBooks Online (QBO) company and from there, you can submit a callback request.

 

Here's how:

 

  1. Click the Help menu.
  2. Select Contact us.
  3. Enter a brief description of your issue, so you can proceed. 

I'll leave this article for you as a reference as well: Support hours and types. It's a list of all Intuit product's support teams, as well as their hours of operation. It's handy to have since you can ensure whenever you call, our support teams are available to assist you. 

 

Please know that we're always here to help. Post a comment below, and I'll get back to you. 

Cvillef
Level 1

I would like to talk to a live person. Phone number please.

Hello I'm trying to cash a check. 


@dcconcerts wrote:
I would like to talk to a live person. [removed]Phone number please.

 

Charies_M
Moderator

I would like to talk to a live person. Phone number please.

Thanks for jumping into this thread, Cvillef.

 

If you want to cash a check, you can go to a bank that accepts your type of check. However, if you meant something else, please let me know. I'd appreciate any additional details on what are you trying to achieve in QuickBooks Online (QBO).

 

In the meantime, I'm sharing this reference to help you with the future task and tips when using QBO: Help Articles.

 

Looking forward to your response. Drop me a reply if you have additional questions and I'd be happy to address them for you. Have a good one.

CATHYEVANS
Level 1

I would like to talk to a live person. Phone number please.

I CANNOT GET ANYWHERE WIT INFO NEED TO TALK WITH A LIVE PERSON

Rea_M
QuickBooks Team

I would like to talk to a live person. Phone number please.

Hello there, @CATHYEVANS.

 

We've updated our support options in QuickBooks Online (QBO). You need to request a call back to talk to one of our representatives. However, you'll first have to check out our support hours to ensure we can assist you on time. Here's how:

  1. Go to the Help menu.
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? field. 
  4. Click Let's talk
  5. Select Get a callback. 
  6. Enter your contact details. 
  7. Click Confirm my call

 

I've attached a screenshot below for your reference.

 

I want to make sure I've got everything covered. You can also share with me the details of your concerns. I'll make sure to provide the exact resolution to it.

 

In the meantime, I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about data security, banking, and expenses, to name a few. You can click the + More topics button to view other selections.

 

Please know that you're always welcome to comment below if you have other concerns about managing your QBO account. I'm just around to help. Take care.

LH25
Level 1

I would like to talk to a live person. Phone number please.

My desktop crashed and my company data has been erased. I cannot access quickbooks.

I have acquired a new laptop and would like to recover my data.

I cannot perform the steps outlined.

PLEASE HELP!

Fiat Lux - ASIA
Level 15

I would like to talk to a live person. Phone number please.

@LH25 

You said your company data on the old computer has been erased. Which data do you need to recover? 

LH25
Level 1

I would like to talk to a live person. Phone number please.

My old computer crashed. All my files plus my quickbooks company. I cannot load quickbooks; my company info is lost.

I.e. I have nothing.........

Fiat Lux - ASIA
Level 15

I would like to talk to a live person. Phone number please.

@LH25 

Login to your CAMPS and find your license/product code in there to reinstall it on your new machine.

https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/what-is-camps-and-how-do-i-u...

 

 

ZackE
QuickBooks Team

I would like to talk to a live person. Phone number please.

Hi there, LH25.
 

Since QuickBooks is a browser-based platform, your saved data shouldn't be affected from a desktop computer crashing. If this is what you meant, you can simply sign back in to your books to access the company data.
 

In the event you purged data or cancelled over a year ago, you can either restore from a back up if you have one or import lists back into your books if any of them were exported.

 

If you're unable to sign in, you can recover your user ID and/or password from the log in page.

 

Here's how:

  1. Go to your sign in screen.
  2. Enter the account's email address or phone number, then click Continue.
  3. Follow your on-screen instructions. If you used an email address to verify the account, you'll receive an email with your userID/password reset link.

 

In the event you're still not able to sign in and need to get in touch with our Customer Care team, use your I forgot my user ID or Password option on the log in page:

  1. After selecting I forgot my user ID or Password, choose Try Something Else.
  2. Press Talk to an expert.
  3. Complete the required fields.
  4. Select Submit.

 

Be sure to review their support hours so you'll know when agents are available.
 

Please feel welcome to send a reply if there's any additional questions. Have an awesome day!

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