If a vendor shows up on the not tracked list for 1099, how do I move them to tracked? The add to tracked doesn't show up on my screen as described in help video

Hi there, Kate.

I appreciate you being proactive and taking the time to learn more about QuickBooks through the help videos. Let me provide you with some troubleshooting steps to ensure the option appears on your end.

Before we proceed, could you please let me know which part of the vendor setup to track 1099s you have already completed? You can follow these steps to ensure your vendor is added to the tracked list.

Here's how:

1. Navigate to All Apps, then select Expense transactions.
2. Click Vendors and select which contractor you want to convert, then select Edit.
3. Scroll down to the Additional info, and there you can tick the Track payments for 1099.
4. Hit Save.

However, if you still can't find it, begin by refreshing your web browser to ensure you're viewing the latest information. Sometimes, cached data collected by the browser to improve loading speeds can become overloaded, causing performance or display issues.

If the issue persists, I suggest accessing your account through a private or incognito browser window. This step bypasses cached data and prevents potential conflicts caused by browser extensions, ensuring smoother functionality.

Alternatively, consider using a different compatible browser to ensure optimal performance.

If you have any additional questions, don’t hesitate to reach out.