Hi @pvautoglass. In QuickBooks Online, you cannot convert an item between inventory and non-inventory types. This is because inventory items track Quantity on Hand and impact the Cost of Goods Sold (COGS), while non-inventory items are typically recorded directly as expenses.
Changing the item type would affect your past financial reports and income statements, as costs originally recorded as expenses would move to inventory assets. To protect the accuracy of your historical data, the software prevents this change.
In this case, the safest approach is to deactivate the inventory item and create a new one with the correct type and SKU. Simply go to Sales & Get Paid > Products & services, and under the Action column, select Make Inactive. This removes the item from your active list while preserving its history in your records, ensuring your past data stays accurate while allowing you to track future sales correctly.
If you ever need to bring an item back, you have the option to restore inactive list elements, such as accounts, products, or services, instead of recreating them from scratch.
Please don't hesitate to return to this Community thread if you still have questions or other concerns about managing your item lists.
