Welcome to the Community, Bernie. I appreciate you reaching out after your efforts to connect with the support team.
When you say it’s not in the portal, are you checking your regular QuickBooks dashboard, or have you logged into the Merchant Service Center?
The 1099-K is kept in a separate area specifically for payment processing, which is why it doesn't show up in your standard account. To find it, here’s how:
- Sign in to the Merchant Service Center.
- From the Activity & Reports menu, select Download Form 1099-K.
- Click Download.
If you don't see a form there, it is possible that you didn’t meet the IRS threshold for 2025 (which is $20,000 in gross payments and 200 or more transactions), unless you live in a state with a lower limit, such as $600.
However, if you have met these requirements but still can’t find the 1099-K in your portal, we recommend reaching out to our
Live Support team for a direct review of your account. You can check their support hours to choose a time that is most convenient for you.
Don’t hesitate to reply to this post if you have more questions or need additional help.
