Hi, @Henry47. You’ll need to contact our live support team directly to check why your app transactions aren't syncing.
Our live representatives have the tools to assess your situation securely and guide you through the next steps. You can reach them through the Help icon in the upper right corner. From there, go to the Search tab and select Contact Us to get started. Be sure to review their support hours, so you know when they’re available to help.
I’ve also included this article for more details on managing your connected apps: Transfer app ownership or disconnect apps.
If you have any follow-up questions, please feel free to leave a comment below.