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sajid@snkpetro.c
Level 1

If posting and saving the refund the error is displaying "something might not be correct" what does this means?

i am unable to save the refund in online because, again and again the above error is diplaying
2 Comments 2
LieraMarie_A
QuickBooks Team

If posting and saving the refund the error is displaying "something might not be correct" what does this means?

Hi there, sajid@snkpetro.c. I'm here to ensure you can post the refund right away.

 

First, make sure you fill in all the necessary fields. If you're still getting the same error, we can perform basic troubleshooting to isolate the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Log in to your account and enter the refund. If it allows you to save it, you may have accumulated too much historical data in your browser. I'd recommend clearing its cache so you can access QuickBooks with a clean slate. You can also use a different supported browser.

 

Feel free to check out these articles for more info:

 

Moreover, you may incur a fee depending on your pricing plan and transaction type. For further details, check out this article: Understand fees for refunds or void transactions.

 

Fill me in should you need further assistance with this refund process, sajid@snkpetro.c. The Community will always be here to help.

LieraMarie_A
QuickBooks Team

If posting and saving the refund the error is displaying "something might not be correct" what does this means?

Hi, sajid@snkpetro.c.

 

Hope you're doing great. I wanted to see how everything is going about posting a refund. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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