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dianeholdsworthp
Level 2

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

 
Solved
Best answer July 04, 2020

Best Answers
ShiellaGraceA
QuickBooks Team

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

Hi @dianeholdsworthp,

 

The QBO app collects cache files that help to save you time while browsing. Sometimes, these files can become outdated or corrupted, causing issues like the one with your account. Here's how you can reset them:

 

  1. Open your QBO account, then go to Help.
  2. Select Reset App Data. See attached screenshot below.

Once you're done, close out the QuickBooks app and try syncing again. I've added this article about fixing QuickBooks app at this link here: QuickBooks App for Windows General Support.

 

Let us know if you have other questions or concerns. We're here to lend a hand. Thanks for joining us and have a great weekend.

 

 

 

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6 Comments 6
Steve_C
QuickBooks Team

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

Hi dianeholdsworthp. The QuickBooks Mobile app is always in sync with your QuickBooks Online account you access through your laptop. This is the biggest benefit of using QuickBooks Online Self Employed, the ability to access your books wherever whenever. If you need anything else, check out the QuickBooks Learn and support page for some great articles to help you on your QuickBooks journey. Or feel free to leave a reply and I'm always happy to help. 

dianeholdsworthp
Level 2

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

Hi my quick books self employed is not syncing with my mobile app

ShiellaGraceA
QuickBooks Team

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

Hi @dianeholdsworthp,

 

The QBO app collects cache files that help to save you time while browsing. Sometimes, these files can become outdated or corrupted, causing issues like the one with your account. Here's how you can reset them:

 

  1. Open your QBO account, then go to Help.
  2. Select Reset App Data. See attached screenshot below.

Once you're done, close out the QuickBooks app and try syncing again. I've added this article about fixing QuickBooks app at this link here: QuickBooks App for Windows General Support.

 

Let us know if you have other questions or concerns. We're here to lend a hand. Thanks for joining us and have a great weekend.

 

 

 

dianeholdsworthp
Level 2

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

Hi I can't find reset app anywhere and the screenshot does not look like my QB. I am using Quickbooks self employed.

dianeholdsworthp
Level 2

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

So even though I have gone through all of my transactions on my Quickbooks self employed on the website it has not updated my app on my phone? What is the point of all of this. I am not going to do it all twice. I have  uninstalled the app and reinstalled it and it made not difference.

 

BettyJaneB
QuickBooks Team

If you update your Quickbook self employed on your laptop will it sync with the mobile app?

I appreciate the update that you gave, @dianeholdsworthp.

 

I'm here to ensure that you'll have the transactions that were entered from the browser to show up on your QuickBooks Self-Employed app.

 

To help verify why entries are not syncing on your QuickBooks Self-Employed app, I recommend contacting our Customer Care Team. They can run a remote-viewing session that can determine the root cause of this matter, since uninstalling and reinstalling the app didn't work.

 

Lastly, in case you need help with adding older bank transactions in the system or entering income and expenses manually, I've got these articles that you can visit:

You can always get back to me here if you have any other questions. I'll be around to lend a helping hand. Have lovely day!

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