We don't want you to feel this inconvenience, @dixieserviceandt. Please know that helping you is our top priority.
I'd like to redirect you to the right support group available to get your billing issue resolved.
Since we need to pull up your account in our designated tools, I suggest contacting our Phone Support Team. This way, they can check on your account in a secure environment and help you review your QuickBooks billing subscription.
To reach them, click the ? Help button at the top right corner and select Contact Us to talk with a live agent.
Just in case you want to update your billing and subscription info, feel free to check out this article for the detailed steps and information: Update your billing and subscription info in QuickBooks Online.
Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and stay safe.
