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Level 1

importing file from Quick books to turbo tax

I'm using QB desktop pro 2020 and turbo tax business 2019


Download from QuickBooks to TurboTax Business error. - I had to upgrade my version of Quick Books, because it was incompatible with Turbo Tax 2019. When trying to import my file into Turbo Tax a get  the message "we are not able to access this company file because we cannot log into the file automatically. If password protected, enter the password. I open the company and continue to get this message.


1 Comment

importing file from Quick books to turbo tax

Let's make sure that we've open the correct company file, EC525.
The company file should have a.QBW extension at the end of the file name. 

If it's correct, we'll have to reset your password. Let me show you how:

  1. Log out from the company file, and log back again.
  2. In the QuickBooks Desktop Login window, enter your User Name.
  3. Click the I forgot my password link.
  4. Select an email, and then Next.
  5. Enter the token you've received.
  6. Fill out the information.
  7. Select OK.
  8. You'll be asked to create a new admin password.


Afterward, if you still encounter the same, I would suggest reaching out to our Phone Support Team. An agent will take a look at your file and investigate this further.


In the meantime, you can remove the password. Here's how:


  1. Click the Company menu.
  2. Select Set Up Users and Manage Passwords, and then Change Your Password.
  3. Leave the New Password and Confirm New Password field as blank.
  4. Make sure that you've removed the Challenge Question and Answer.
  5. Click OK.


Once done, you can check these references on how to download your data to TurboTax:



I'm just right here if you still need my help!

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