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cleanrents
Level 1

Intuit bugs

We are a small rental company. We have over 300 customer accounts that we collect rent on each month through the Intuit Recurring Payments part of QuickBooks. Normally, the credit card of the customer is charged in the autodraft through Recurring Payments and the money collected is applied to the customer's open invoice in their QuickBooks account.

Since June 2020, we have 11 customers where their card is charged but the money collected is not applied to their open invoices. This must be done manually for these 11 customers each month. These customers  are all MasterCard customers, but this is not all of our MasterCard customers, These are longstanding customers with no previous account problems.

I've tried deleting them from Recurring Payment system, then shutting down QuickBooks and turning computer off, rebooting and reenterring them into the Recurring Payment system. Doesn't work.

Last month, I was able to contact IT desk help and they ran me through a QB update system. Still didn't fix problem, I was told someone is working on this, but it has been 2 months and no one has contacted me with a fix. Now when I try calling the helpline, all I get is a recording that says they can't help. I must call a local QB expert and hangs up on me. You can no longer reach a person at QB/Intuit by phone.

This is not a question for a local QB expert on how to do something in QB, this is a bug in the system that needs fixing.

HOW DO I GET HELP WITH THIS NOW?

1 Comment
lynda
Community Champion

Intuit bugs

Hi @cleanrents :

 

I own property and use the feature of electronic invoices where the customer pays each month.  It sounds like your procedure is to just charge them on the 1st using automation (saved credit card credentials). In that case, it is not an invoice>customer payment scenario but more of a sales receipt.  So you run the transaction all in one step.  Create the sales receipt and enter the details to charge the customer. Make it recurring.  No need for invoices and payments.

 

Lynda

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