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sales-dirtyjerzy
Level 2

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

This is ridiculous paying $79 a month and this product has 0 support. Is there anything else we can use that actually has a help line?
9 Comments 9
MadelynC
QuickBooks Team

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

I’m here to assist and make your QuickBooks experience better, @sales-dirtyjerzy.


I understand how precious time is for you. Currently, we’re receiving high call and chat volumes. Thus, we sometimes have an extended wait time to accommodate all our customers effectively.


We’ve updated our contact feature for your convenience. Instead of waiting in the line, you can request a callback. This way, our support will reach out to you as soon as we’re available.


Here’s how:

 

  1. Go to the Help menu.
  2. Type in/click Talk to a human.
  3. Enter your concern.
  4. Select I need a human until you see a Get help from a human option.
  5. Choose to Get a callback.


Please know that our phone and messaging team are only available from Monday-Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.


You can check our QuickBooks Support page anytime if you need tips and resources to organize and manage your company file.


Don’t hesitate to let me know if you have other QuickBooks concerns or questions. I’ll be around. Always take care!

sales-dirtyjerzy
Level 2

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

I spent 2 hours in a help chat queue. Then I called sales and guess what? Someone was there live. They put me on hold for another 45 minutes waiting and finally I got a live person. She spent an hour working with myself and our accountant and he was unable to log in. I tried inviting myself as an accountant on my personal email address also. Same result. Could not log in. When an account is finally created it never links to the company so there is no company data linked to the invited account. 

 

So we have purchased QuickBooks Online about 2 weeks ago and so far cannot add any users to do any work for us. It is extremely frustrating to be expected to pay $79 a month and have to wait hours for support and then not be able to even perform simple tasks like adding a accountant or user.

JonpriL
Moderator

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

I wish I could make it better, @sales-dirtyjerzy.

 

Let me offer help and share how you can invite an accountant and a user in QuickBooks Online.

 

To start with, let's consider establishing a fresh invitation link so the user who needs access to your account can accept it accordingly. To accomplish this, will have to delete the existing invitation links first before sending the new ones. Let me show you how.

 

  1. Go to the Gear icon.
  2. Under YOUR COMPANY, select Manage Users.
  3. On the list of users, select the Resend invite menu.
  4. Select Delete.
  5. Click Delete.

 

From here, you can go ahead and send an invitation link to the user by following the steps outlined in this article: Add and manage users in QuickBooks Online.

 

Also, I've got you this reference helpful in managing a user's roles and limiting their access to specific tasks: User roles and access rights in QuickBooks Online.

 

If you have any other questions aside from inviting a user, please let me know in the comments. I'll be here to offer help. Stay safe!

sales-dirtyjerzy
Level 2

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

That is how it is supposed to work but it doesn't. Your instructions are exactly how we tried to add a an accountant for 2 days. The invite went and after getting codes and verifying from my side his account was created and it never got access to our quickbooks online it said no company associated with this account . I even tried using my personal email to see with your support team and it didn't work.

 

I tried deleting it and trying again. When I eventually got a support person we tried all of these steps.

 

I spent 2 hours waiting for help and finally got a support person on the phone and they gave up. So its not me its Intuits garbage system not working. So maybe someone from Intuit should check into this and give us a call to fix it? Hopefully they have fixed this issue today. If not expect a ton of other people with the same problem.. I am extremely upset with the poor level of support from Intuit. 

fukqu
Level 1

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

intuit is a real bag of dog 

fukqu
Level 1

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

when you find a better company let me know, we will all leave intuit together, [email address removed]

RCV
QuickBooks Team
QuickBooks Team

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

Having the opportunity to add your accountant is in QuickBooks Online (QBO) is hard to deal with, sales-dirtyjerzy.

 

I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. I appreciate you for contacting our support and performing some troubleshooting steps to get this sorted out. 

 

Our support agent will give you a callback once there's an update on this issue. You can also reach out to them to check the progress of the investigation of your case by providing the reference number to the agent. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

 

Feel free to visit our Account management page for more insights about managing your Intuit Account.

 

I'm just one click away if you need a hand with running your business in QucikBooks. Just reply to this post and I'll get back to you. Take care always. 

sales-dirtyjerzy
Level 2

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.

Do you not read what I posted? I followed all your steps and also contacted support. It took hours to reach a person and they could not fix it.

 

I have another thread open where your support team admitted you can't add users and they are working on it? So maybe they should refund all effected users? Their advise was to let them know I am an effected user? Hello what are all these posts for? Don't they keep record of any of their own support calls?

 

Sorry but the Intuit support team is not working properly. Claiming your busy and leaving customers waiting in online chats for hours? Offering 0 phone support and having their interface make is so difficult to get help?

 

Intuit owes its customer a lot better than this or it should shut down the quickbooks online until they have it working. 

Fiat Lux - ASIA
Level 15

Intuit has 0 contact phone numbers to get a live person and makes you wait for online chat for hours. If you need help good luck they don't seem to care.


@fukqu wrote:

when you find a better company let me know, we will all leave intuit together, [email address removed]


 

@fukqu 

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