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cjcote14
Level 1

Intuit merchant services monthly fees

I am looking for guidance on how to contact Intuit Merchant Services to answer questions about our monthly credit card statement and to perform a credit card rate review. There are line items on our monthly statement I don't understand, especially FANF charges.  I called several phone numbers for Intuit and have not found the right person.  

4 Comments 4
Rubielyn_J
QuickBooks Team

Intuit merchant services monthly fees

I'll be glad to guide you on how to contact our Merchant services support team, @cjcote14.

 

As much as I want to provide some information about your monthly credit card statement, I'm unable to open your account here for security purposes. In this case, let me route you to our representatives. They have advance tools to further check your account. 

 

For QuickBooks Payments and Desktop Point of Sale you can reach us by filling in the necessary information to this link: Chat with us. Otherwise, you can use the  Merchant Service Center

 

If you're using QuickBooks Online with Payments & Merchant Service Center, contact us through QuickBooks Online.

 

Here's how:

  1. Log in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Choose Contact Us.
  4. Enter your concern, then click Let's talk.
  5. Select Start a chat with a support expert.

 

For more information, you may consider checking out this article for your reference: Support hours and types for Payments or POS.

 

Meanwhile, I'll be adding this resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.

 

Let me know how it goes. I want to ensure you're able to successfully contact our support team. Have 

Rubielyn_J
QuickBooks Team

Intuit merchant services monthly fees

Hi, @cjcote14.

 

Hope you’re doing great. I wanted to see how everything is going about the concern with your merchant services monthly fees you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

Tpod
Level 1

Intuit merchant services monthly fees

We are being charged for Merchant Services fees and we do not use this service. I can not reach anyone who can assist getting this error corrected. Contacting Intuit is not an easy task. A simple phone number would be great.
jamespaul
QuickBooks Team

Intuit merchant services monthly fees

Hello, Tpod. 

 

I would also like to have an easy way of contacting support whenever I need help with something urgent. I'd like to make it up to you by helping you with the Merchant Services fees issue, and before we take this to our agents. 

 

Your Merchant Services account is still likely active, which is why you were still charged for the fees. You'll want to log in to your and cancel the service from there. Here are the detailed steps: 

 

  1. Go to the Account tab, then select Account Profile.
  2. Click Close Account.
  3. Open the Reason for closing drop-down menu, then select a reason. 
  4. Click Submit.

 

You'll get an email confirmation within one business day that confirms the closure of your QuickBooks Payments or Merchant Services account.

 

Other details can be found here: Cancel your QuickBooks Payments subscription.

 

However if you prefer to contact us instead, you can use the steps provided by Rubielyn_J. This direct chat link also works, too: QuickBooks Online with Payments services

 

If you're using a different platform, check out the links from this article: Contact Payments or Point of Sale Support.

 

I'd like to provide the phone number directly. However, we update our phone numbers from time to time and it might be used by other users in the future. 

 

Need help checking your financial data and how well your company is doing? You can run a variety of reports to achieve this.

 

Check out the articles here to get started: QuickBooks Online Reports topic

 

I'm ready to help you out again if you have more questions about your account subscriptions. If you have any questions about the processes in QuickBooks, please let me know the details. I'm always here to assist. 

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