I am looking for guidance on how to contact Intuit Merchant Services to answer questions about our monthly credit card statement and to perform a credit card rate review. There are line items on our monthly statement I don't understand, especially FANF charges. I called several phone numbers for Intuit and have not found the right person.
I'll be glad to guide you on how to contact our Merchant services support team, @cjcote14.
As much as I want to provide some information about your monthly credit card statement, I'm unable to open your account here for security purposes. In this case, let me route you to our representatives. They have advance tools to further check your account.
For QuickBooks Payments and Desktop Point of Sale you can reach us by filling in the necessary information to this link: Chat with us. Otherwise, you can use the Merchant Service Center.
If you're using QuickBooks Online with Payments & Merchant Service Center, contact us through QuickBooks Online.
Meanwhile, I'll be adding this resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.
Let me know how it goes. I want to ensure you're able to successfully contact our support team. Have
Hope you’re doing great. I wanted to see how everything is going about the concern with your merchant services monthly fees you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
We are being charged for Merchant Services fees and we do not use this service. I can not reach anyone who can assist getting this error corrected. Contacting Intuit is not an easy task. A simple phone number would be great.
I would also like to have an easy way of contacting support whenever I need help with something urgent. I'd like to make it up to you by helping you with the Merchant Services fees issue, and before we take this to our agents.
Your Merchant Services account is still likely active, which is why you were still charged for the fees. You'll want to log in to your and cancel the service from there. Here are the detailed steps:
Go to the Account tab, then select Account Profile.
Click Close Account.
Open the Reason for closing drop-down menu, then select a reason.
You'll get an email confirmation within one business day that confirms the closure of your QuickBooks Payments or Merchant Services account.
I'm ready to help you out again if you have more questions about your account subscriptions. If you have any questions about the processes in QuickBooks, please let me know the details. I'm always here to assist.