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Level 1

Intuit Payment Account - change owner

I've recently become the owner of a business that has an Intuit payments merchant account. The merchant account is in the previous business owner's name, but I need to put it in my name. I've been told by Intuit the only way I can have the merchant account in my name is to open a new account. However, the business is fully functioning and there are many open invoices using the previous owner's merchant account that need to remain valid. What is the best way to handle this transition? I don't want the past transactions to no longer have a valid payment link and I can't wait until all invoices are paid to connect my merchant account to the books as this would take over a month to happen. 

The bank lets me put the accounts in my name. QB Payroll lets me change the name of the primary owner to be me. Why can't the merchant account be put in my name?

Thank you,


5 Comments 5

Intuit Payment Account - change owner

I'd be glad to help you change the owner of the account,  BakerLab-HM.
There's an option to log in to the Intuit Account User Management site and set your self as the new primary admin of the account. Here's how:
  1. Sign in to Intuit Account User Management from a web browser.
  2. Select the company file or account that you’d like to transfer, then select Continue. (see more in Set up and use Intuit account user management article)
  3. Proceed to the Users tab and select the current primary admin. Then, go the Action column and select Change primary admin.
  4. Click the drop-down list and select your name. Select the checkbox to verify you’ll become secondary admin.
  5. Select Verify.
  6. Sign in using your Intuit account info. Then, confirm the invite by selecting OK.


Aside from that, you can also log in to the Merchant account and make the changes from there. Here's how:


  1. Log in to the Merchant Center as an admin.
  2. Click the drop-down list beside Account, then select Account Profile.
  3. Go to the Account Holder/Business Information section, then click Edit.
  4. Enter your information as the new owner of the account.
  5. Click Submit.


Just in case you can't log in or make changes to the account, you can submit a request to be the new primary admin.
Go to this article and fill out the required information:  Request to be the Primary Admin or Contact.

Allow me to share this article as well for more information about the service: QuickBooks Payments FAQ.


Don't hesitate to always ask questions if you need anything else. We'd be glad to help you again.

Level 1

Intuit Payment Account - change owner

Thank you, but I've already done the primary user change. This is specifically referring to the Intuit Payments account, also known as Intuit Merchant Account. 


The previous owner of the business has a merchant account through Intuit that is connected to the QB Desktop Pro Plus 2022 subscription. I need to update the merchant account to be in my name. 


Please advise - thank you.


Intuit Payment Account - change owner

Hello there, @BakerLab-HM1.


If you want to change the business information of the account connected in QuickBooks Payments into your QuickBooks Desktop account, here's what you'll need to do:


  1. Log in to your QuickBooks Payments account.
  2. From the menu, select Account.
  3. Click Account Profile.
  4. Go to the Account Holder/Business Information section.
  5. Select Edit.
  6. Change your business information as desired.
  7. Click Submit.


Please know that these are the following information that you can change:

  • Legal Business Name
  • Doing Business As (DBA) - the name your customers see on their receipts. This must match the name on your deposit bank account.
  • Industry type
  • Ownership type
  • Tax ID
  • Website address


However, if you want to change the name subscribed under the Merchant account, I suggest reaching out to our Merchant Services Team. They have direct access to your account and will provide further details in updating the name.


To reach them, see this article for more information: Contact Payments or Point of Sale Support.


I'm also adding these handy articles for reference that you may find helpful in the future:


If there's anything else that I can help you with, let me know in the comments down below. I'll be here to lend a helping hand.

Level 1

Intuit Payment Account - change owner

Did you ever find a solution that worked to change the owner name WITHOUT closing the merchant account and starting over?

QuickBooks Team

Intuit Payment Account - change owner

I'll provide you with the steps on how you can change the owner's name without closing the merchant account, @WSQtreasurer.


An option to change the owner's name is to set yourself as a primary admin of the account. If you have access to the admin credentials you can do so by following these steps:


  1. From a web browser, you need to Sign in to Intuit Account User Management.
  2. Select the company file or account you like to transfer and select Continue.
  3. Select the primary admin in the Users tab.
  4. In the Action column, select Change primary admin.
  5. Choose your name in the drop-down list and select the checkbox to verify you'll become the secondary admin.
  6. Select Verify.
  7. Sign in to your Intuit account info and select OK to confirm the invite.


You can also make changes by logging in to the Merchant account by following the steps below:


  1. As an admin, log in to the Merchant Center.
  2. Beside the Account, click the drop-down arrow and select Account Profile.
  3. Click Edit in the Account Holder/Business Information section.
  4. Enter the information as the new owner and click Submit.


If you can't change the owner's name after following the steps, please contact our Merchant Services Team for further assistance.


Just in case you want to request to be the primary admin or contact for a QuickBooks account, feel free to visit this article for guidance: Request to be the primary admin or contact.


I'm ready to back you up if you need more help with your Merchant account. I'm always here to help.

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