I've recently become the owner of a business that has an Intuit payments merchant account. The merchant account is in the previous business owner's name, but I need to put it in my name. I've been told by Intuit the only way I can have the merchant account in my name is to open a new account. However, the business is fully functioning and there are many open invoices using the previous owner's merchant account that need to remain valid. What is the best way to handle this transition? I don't want the past transactions to no longer have a valid payment link and I can't wait until all invoices are paid to connect my merchant account to the books as this would take over a month to happen.
The bank lets me put the accounts in my name. QB Payroll lets me change the name of the primary owner to be me. Why can't the merchant account be put in my name?
Aside from that, you can also log in to the Merchant account and make the changes from there. Here's how:
Allow me to share this article as well for more information about the service: QuickBooks Payments FAQ.
Don't hesitate to always ask questions if you need anything else. We'd be glad to help you again.
Thank you, but I've already done the primary user change. This is specifically referring to the Intuit Payments account, also known as Intuit Merchant Account.
The previous owner of the business has a merchant account through Intuit that is connected to the QB Desktop Pro Plus 2022 subscription. I need to update the merchant account to be in my name.
Please advise - thank you.
Hello there, @BakerLab-HM1.
If you want to change the business information of the account connected in QuickBooks Payments into your QuickBooks Desktop account, here's what you'll need to do:
Please know that these are the following information that you can change:
However, if you want to change the name subscribed under the Merchant account, I suggest reaching out to our Merchant Services Team. They have direct access to your account and will provide further details in updating the name.
To reach them, see this article for more information: Contact Payments or Point of Sale Support.
I'm also adding these handy articles for reference that you may find helpful in the future:
If there's anything else that I can help you with, let me know in the comments down below. I'll be here to lend a helping hand.
I'll provide you with the steps on how you can change the owner's name without closing the merchant account, @WSQtreasurer.
An option to change the owner's name is to set yourself as a primary admin of the account. If you have access to the admin credentials you can do so by following these steps:
You can also make changes by logging in to the Merchant account by following the steps below:
If you can't change the owner's name after following the steps, please contact our Merchant Services Team for further assistance.
Just in case you want to request to be the primary admin or contact for a QuickBooks account, feel free to visit this article for guidance: Request to be the primary admin or contact.
I'm ready to back you up if you need more help with your Merchant account. I'm always here to help.