Inventory items not appearing on Product/Service list

Hello there, @NeilPet.

Thank you for bringing this to the Community space. I know how important it is to record your invoices. We currently have an ongoing issue about this. We recommend you to contact our customer support.

Here's how:

1. Click on Help.
2. In the pop-up window, go to the Search tab, then click Contact Us.
3. In the box, enter "missing products and services when adding them to invoices."
4. Click Continue, then choose how you want to reach us:

• Start a chat with a support expert.
• Get a call back from the next available expert.
   

For more information about setting up your QBO inventory, visit this article: Set up and track your inventory in QuickBooks Online.

When the issue is fixed, do you also need help customizing your invoices and other sales forms? I'll add this article as a guide in the future: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Feel free to post your questions in the comment section. We are always here to help!