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awhych
Level 1

Inventory

After adding an item in inventory I try to do an invoice, system says the item is not inventory though i can pick it up from the invoice's item add column. it then asks to add and after doing so still does not recognize the item.

 

Quickbooks Enterprise Solutions 11 : Mfg & Wholesale

 

How can this be solved?

1 Comment
FritzF
Moderator

Inventory

Hi there, @awhych.

 

Thanks for posting in the Community. I'm here to help the fix issue you're having when adding an inventory item in QuickBooks Desktop (QBDT) Enterprise.

 

I tried on my end, but I wasn't able to get the same message that you're receiving. I also check if there's an ongoing issue about this, but there isn't currently one. To isolate this, let's check the item type to see if it's set up as an Inventory Part. This can be done by going to the Inventory menu at the top, then double-click the name of that specific inventory item.

 

If it's correct and you're still having the same result, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage within the file. Here's how:

 

1. Go to File at the upper left, then pick Utilities and Rebuild Data on the drop-down.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK when you see Rebuild has completed.
4. Now, go back to File, then Utilities and select Verify Data this time.

 

If the Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below:
 

1. Find QBWin.log or QuickBooks.log files.
2. Check the log file.
3. Scroll all the way to the bottom for the most recent Verify information.
4. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

For your reference, you can also check out this article for further guidance: Resolve data damage on your company file. Once done, try to create a sample invoice to double-check.

 

Following those steps should point you in the right direction. Please let me know how it goes by leaving a comment below. I'll be here if you need further assistance. Have a great rest of the day!

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