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Experienced Member

Invoice adding customer

Tried to add a customer to invoice. QB won't let me add.  Something about customer already exists. But that customer does not show up on my Invoice list of customers.

1 Comment
QuickBooks Team

Re: Invoice adding customer

Good day, Hap,


You might have added this customer before and inactivate them. To check if that's the reason why you can't add this customer, follow these steps below:

  1. Click Sales on the left pane.
  2. Select Customers.
  3. Click the Gear icon above the Action column.
  4. Check Include inactive to see inactive customers.
  5. Locate the customer and click to open.
  6. Click Make Active button at the top-right.

If that's not the case, please let me know so I can assist you further.