Invoice email templates NOT sending to all recipients in the batch in Desktop

Hi, windyl0u.

I understand the importance of batching these specialized templates correctly for your customer communications.

Since your custom templates aren't applying to all invoices in the batch, let's start by running Verify and Rebuild Data in your QuickBooks Desktop to check for any data issues that might be causing this behavior.

Here's how to verify your company data:

1. Proceed to the Window tab, then Close All.
2. Click on File and select Utilities.
3. Choose Verify Data. Hit OK.
   • QuickBooks detected no problems with your data: This means your data is clean, and you don’t need to do anything else.
   • Your data has lost integrity: Data damage was found in the file. Rebuild your data to fix it.

After that, follow these steps to rebuild your company data:

1. Navigate to the File menu, then choose Utilities.
2. Select Rebuild Data. Hit OK.
3. Save your backup, and OK.
4. When the Rebuild has completed message appears, click OK.

If the issue persists, we recommend contacting our Live Support team for further assistance. They have the tools to screen-share and conduct a thorough real-time investigation into what's causing this.

If you have any additional questions or need further assistance, please don’t hesitate to leave a comment below.

You guys really think that fixes everything, don't you? Well, it doesn't. I verify my data monthly and it is fine. You need to learn how to say We don't know, because that's the most common answer we get from intuit. Now your solution is for me to go on an hours long escapade trying to reach someone over there that actually understands the product bc you guys messed something up? FIND SOLUTIONS FOR ISSUES YOU CREATE.