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Join nowHello,
I already spent hours customizing an invoice style. 99.99% is set and ready to use.
However the SKU field does not print at all on the PDF Sales Invoice. Is it a known problem or do you have a workaround?
Three precisions:
I want to ensure that the SKU column will show up when printing your invoice, joanfou.
I appreciate you for providing us in-depth details of your concern and a screenshot. This helps us better isolate the problem. Let's make sure that the setting in your Sales is turn on so that while creating the invoice, the SKU will show up. Here's how:
You can also see this in the Add inventory products in QuickBooks Online article for more information about SKU's. Then, make sure we updated the Adobe Reader/Acrobat since we use this as the default program in printing forms. It helps them take advantage of its security and stability improvements. I'll guide you how.
Once done, try printing your invoice again. If the same thing happens, we can repair their Adobe Reader to help fix this. We can also try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBO collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.
Hi,
I have followed all your steps and tried the different solutions. Thank you for the quick help/
The SKU still does not print... I do have the feeling SKUs are not completely implemented in the Import custom template option. The <sku> field is indeed not recognized during import and has to be manually assigned to the field "SKU".
Something worth looking into for your tech teams.
All the best.
Thanks for getting back to us, @joanfou.
Since the issue persists after trying the steps shared by my colleague above, I highly recommend contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps to fix this for you.
Here's how to reach them:
For more information about importing invoices in QBO, check out this article: Importing Custom Invoice Templates into QuickBooks Online.
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
Please let me know if you have any additional questions or concerns. I'm more than willing to help. Have a good one!
I also have same issue. Trying to use the <sku> field in a custom import invoice and match this to SKU in QBO during the process but the field does not show up on the imported invoice style.
Please advise when a solution has been found.
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