Greetings, @tom20.
Thanks for posting in the Community. Allow me to chime in for a moment and help make sure your company address will show on your invoices in QuickBooks Online (QBO).
Have you already tried the steps provided by @Regina_Lend_A_Hand_Accounting? If so and you're still having the same issue, try logging into your QBO account using a different or a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses.
To use a private browser, here's how:
- On your keyboard, press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox or Internet Explorer).
- Control + Option + P (Safari).
Once logged in, create a dummy or a sample invoice to double-check. If it works, return to your default browser and perform clear cache to remove temporary internet files on your computer. Before doing so, make sure to take note of your saved passwords and URLs.
That's it! Give this a try and let me know how it goes by leaving a comment on this thread. Please know that I'm only a post away if you have any follow-up questions. Take care always!
