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Sunitha-T
Level 1

Invoice need to recall that sent to customer

 
1 Comment 1
GenmarieM
QuickBooks Team

Invoice need to recall that sent to customer

Let me help you recall an invoice that was already sent to your customer, Sunitha.

 

To clarify, could you please explain what you mean by the term 'recall'? This will help us provide an accurate solution to your concern.

 

Meanwhile, if you need to retrieve or cancel an invoice after it has been sent, you can use the void feature. If you void an unpaid invoice, its balance will go to zero, and the customer will no longer be able to pay it. On the other hand, if you void a paid invoice, its balance will also go to zero, but the payment itself remains and is automatically applied by QuickBooks as a credit toward your customer's next invoice.

 

Here's how to void an invoice:

 

  1. Go to My Apps, then click Sales & Get Paid.
  2. Select Invoices and choose an invoice.
  3. Click the dropdown arrow under the Action column.
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  4. Hit Void, then Void invoice.

 

On the other hand, if you only want to review the sent invoices to your customers. You can go to invoices, then click an invoice and Invoice activity. From there, you can check the invoice status if it was Sent, Viewed, Paid, or Deposited.
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In addition, you can also use the Audit Log to track the history of sent invoices.

 

For detailed information about sent invoices, feel free to check this article: Send an invoice to a customer.


Also, you can explore our QuickBooks Live Expert Assisted team. They specialize in streamlining transaction sorting and can help optimize your financial management and accounting workflows.

 

The Community is always here if you need anything else.

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