On the Invoices screen, you can easily select an overdue invoice and send a reminder. But there is no visual (that I can see) that says a reminder has been sent. There should be a record of reminders sent, perhaps as part of the Status so we don't inadvertently spam our customers.
Unfortunately, it does not appear as if Reminder Notices are included in the Activity log. I have clicked on and reviewed the activity log of an invoice that I have sent a Reminder for, at that event is not mentioned in the activity.
I see. So if it says Invoice Sent anywhere in the Activity log, that's a reminder notice. It would be helpful if this could be a bit more explicit. On the Invoice Summary page, there's a status bar with options Sent - Viewed - Paid - Deposited. A nice enhancement would be if I hovered the mouse (or clicked on) each of these categories, it would provide a quick view of the related activity. For example, if I hover the mouse over Sent, it would show the dates & times the invoice or a reminder was sent. If you hover over Viewed, it would show the dates/times the invoice was viewed. The whole point of this summary screen is so that you don't have to click on and review every invoice individually.
Additionally, I note that when I click on several invoices, in the detailed Activity, it says it has been viewed many times. Yet on the summary screen, the status is Sent, not Viewed.
We appreciate and have taken note of your feedback and suggestion about the Invoice Reminders feature. I would also encourage sending it directly from QuickBooks Online. Here's how:
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