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kevinacrey
Level 1

Invoice templates

QB has started opening the wrong invoice template each time I hit save and new.  The sticky mode is opening a different template than the last one used.  Eventhough I select the correct invoice template before I complete the invoice.  Once I click "Save and New" it goes back to the wrong template for the next invoice

1 Comment
Anonymous
Not applicable

Invoice templates

Hi there, @kevinacrey.

 

Let me help figure out other ways so you can save the template in QuickBooks.

 

You're right, QuickBooks should operate in a sticky mode. But since you keep opening the wrong template, I'd suggest running the Verify Build Tool to isolate this further. 

 

I also recommend following the suggestions on this related post if the Verify Rebuild Tool won't work: https://quickbooks.intuit.com/community/Reports-and-accounting/How-can-I-make-my-custom-invoice-temp....

 

However, if the issue persists, it'd be best to contact our Desktop Care Support. They can access your account in a secure environment and help dig deeper on what's causing this issue.

 

Here's how you can get their contact information: 

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

I'll be here to help if you have other questions about invoice templates. Have a good one.

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