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Level 1

Invoices by email

Hi, I have been having trouble with my clients not receiving invoices, the only ones that seem to be affected are people with accounts. Can anyone shed some light on this as its only been happening since 

before Christmas when the did an upgrade on my package

2 Comments 2
Level 3

Invoices by email

Hi @Sonatina, I don't think the upgrade has something to do with some of your customers not getting your invoices using a account. It's likely that the issue may have something to do with bigpond. Did your clients who uses bigpond checked their email servers and see the problem might be there?  


Invoices by email

Hi there, Sonatina.


Let's sort out why some of your clients are not receiving invoices.


In addition to what giobookkeeping shared above, there are lots of possibilities why clients didn't receive any invoices. To fix this, let's try resetting your email address. Here's how:


  1. From the Gear icon, select Account and settings.
  2. Go to the Company section.
  3. Select the edit (pencil) icon in the Contact info section.
  4. Review each email address and make changes as needed.
  5. Select Save, then Done.



Another way to resolve it is by clearing and re-entering the email address. If the same issue persists, configure the server to accept QuickBooks Online mail server hostnames and IP addresses. Here's an article as your guide: Three solutions for you when customers aren't receiving your emails.


I've also added this article whenever your clients pay their invoices online: Take and process payments online.


I'm just a post-away if you have concerns about processing payments. Keep safe always!

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