invoices

You can use the Refund receipts, @Leesa3880.

I’m here to ensure this transaction will be settled in QuickBooks Online.

The Refund receipts feature reflects a return that you gave to the customer to match the bank account. Doing this ensures your accounting stays accurate and up-to-date. You can follow these steps below:

1. Select the + New button.
2. Click the Refund receipt.
3. Select the customer you want to refund under Customer dropdown.
4. Select the Refund From the dropdown, then select the bank you deposited the payment for the invoice too.
5. Add the service in the Product/Service column.
6. Enter the rate, amount, tax, and other fields accordingly, then select Save and close.

You can check this reference on how to record customer refunds in QBO.

Running reports can help track your customer’s transactions if they’re properly recorded. You can also customize some details for a clear presentation of the events.

I'll be happy to help you again if you have more questions.

Thank you, I understand the refund element but how will I then cancel the remaining invoice?

eg invoice was originally for £630, customer paid £100 leaving a due balance of £530. I will refund the £100 but that invoice will still show in qb’s as an overdue balance?

Hi there, @Leesa3880.

In most cases, it's best to void a transaction rather than delete it. That way, the transaction doesn’t affect your account balances or reports, but you always have a record of it. 

If you void an invoice, QuickBooks does not remove any payment that you’ve recorded for the invoice. You can apply the payment to a different invoice.

If you’re sure you don’t need a record of it, you can delete a transaction. When you delete a transaction, you completely erase it from your books. It won't appear anywhere on your reports or in your accounts.

Once you decide to void or delete a transaction, here's how to do it:

1. Go to the Sales from the sidebar menu.
2. Choose the Invoices tab. Find and open the transaction.
3. Review the transaction. Make sure you need to void or delete it.
4. If you want to include the void or delete date, add a note to the Memo or Message section.
5. Select More in the footer. Then select Void or Delete.
6. Select Yes to confirm.

You can only void one transaction at a time. Since the change is permanent, QuickBooks limits how many you can void to prevent mistakes.

Also, if you'd like to pull up desired formats for your invoices, you can always customize it in QuickBooks Online: How to customize invoices in QBO?

Please let me know if I can be of any help with managing your invoices in QBO. I'd be glad to assist you further. Take care always.