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sherree-d-rogers
Level 1

iPad version of QB online takes forever to load transactions. It’s almost unusable. This is a fairly new thing. Any ideas?

 
1 Comment 1
GenmarieM
QuickBooks Team

iPad version of QB online takes forever to load transactions. It’s almost unusable. This is a fairly new thing. Any ideas?

You can clear the app's data to improve performance when loading transactions in the QuickBooks mobile app, Sherree.

 

The QuickBooks app uses a cache to enhance performance and optimize your workflow. However, cached data can sometimes become corrupted, resulting in unexpected app crashes and errors. Let's clear the outdated cache files and restore the application to its default settings.

 

Here's how:

 

  1. Go to Settings on your device, then General.
  2. Click iPad storage and tap the QBO app.
  3. Free up its storage without deleting app data by hitting Offload App.
  4. Locate and tap the app from your Home Screen to reactivate and use it again.

 

If the issue persists, restart your mobile device and ensure you have a reliable internet connection as this is essential for the app's proper functioning.

 

If the same thing happens, uninstall and reinstall the QBO app to reset the application. After reinstalling, load your transactions again to see if the issue has been resolved.

 

You may also find this article helpful if you want to categorize your bank transactions: Categorize bank transactions in the QuickBooks Online app.


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